Key Account Manager
--PST.AG--
PST.AG is a premier provider of bespoke data and software solutions on a global scale. We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries. Our mission is to empower businesses to adapt and excel in a dynamic global landscape.
We're a growing medium-sized enterprise with a global team, embracing a near-complete remote work culture. PST.AG was founded in the center of Germany, now our diverse team spans over 20 nations across four continents, and we're poised for further growth.
Committed to open-source technology, we actively contribute to and support the open-source community, believing it fosters innovation and collaboration.
PST.AG is looking for a motivated and communicative Key Account Manager to support our team in the area of customer relationship management. It offers the opportunity to work in a dynamic, international environment.
Your Responsibilities:
- Develop and maintain strong relationships with key clients
- Develop and implement strategic account plans
- Regular communication with key accounts to monitor health of the account
- Negotiate contracts, pricing, and terms.
- Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.
- Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.
- Maintain detailed records of interactions, transactions, and communications with key accounts in CRM systems or databases.
- Foster a culture of customer-centricity, professionalism, and excellence within the organization.
- Pro-actively identify gaps in current process and systems and offer solutions for improvement.
What's great in the job?
- Above-average salary structure from the market
- Entry into a collegial, modern, and supportive working atmosphere at a market leader
- A young, dedicated, and global multicultural team
- Flexible working hours and remote working opportunity
- Flat hierarchies
- A wide range of training opportunity
Your experience
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Strong organizational and time management skills.
- 5 plus years experience in a similar role
- Understanding of Large Language Models (LLM)
Must-haves
- Very good and confident English skills, both written and spoken
- Bachelor's degree in business administration, sales, marketing, or a related field
- Experience in e-commerce
- Proficiency with ERP Next or similar application
- Experience with a ticketing system
- Flexible, independent, and able to work in a team
- Capable of establishing process design with maximum automation
- Available to work +- 4 hours CET
Nice-to-haves
- Experience in global trade
- Knowledge of German language
Trainings
Improve your skills on a daily basis
Perks
Enjoy the stability of a full-time and permanent position
WFH
A fully remote opportunity
Inclusive Team
Always feel at home
