Customer Care Assistant (NNBE)
--PST.AG--
PST.AG is a premier provider of bespoke data and software solutions on a global scale. We collaborate with legal authorities worldwide to develop and distribute customs and global trade data, aiding a variety of industries. Our mission is to empower businesses to adapt and excel in a dynamic global landscape.
We're a growing medium-sized enterprise with a global team, embracing a near-complete remote work culture. PST.AG was founded in the center of Germany, now our diverse team spans over 20 nations across four continents, and we're poised for further growth.
Committed to open-source technology, we actively contribute to and support the open-source community, believing it fosters innovation and collaboration.
We are seeking an experienced part time Customer Care Assistant to monitor our client tickets daily and assist with finalizing the backlog of tickets.
Key Responsibilities
- Monitor incoming customer tickets via email or ZEP daily
- Customer tickets have to be created in ZEP and adjusted according to our specifications
- Assign the ticket to the respective product owner.
- Ticket receipts and assignments are reviewed and processed three times per day: morning, noon, and late afternoon.
- Ticket monitoring: Checking the various ticket statuses and creating reports
- Process improvements: The employee can proactively improve the ticket handling process after consultation with the line manager
Your Education and Experience
- Bachelors degree
- 3 + years experience in a customer care/virtual assistant environment
Your Skillset - must haves
- Practical experience with a Client ticketing system e.g. Zep
- Good command of English Language
- Proactive communicator
- Ability to work independently
Soft Skills
- Strong interpersonal and communication skills.
- Reliable, organized, and accountable
- Able to motivate and push the team members to react to their tickets
What's great in the job?
- Above-average salary structure from the market
- Entry into a collegial, modern, and supportive working atmosphere at a market leader
- A young, dedicated, and global multicultural team
- Flexible working hours and remote working opportunity
- Flat hierarchies
- A wide range of training opportunities
Trainings
Improve your skills on a daily basis
Perks
Enjoy the stability of a full-time and permanent position
Inclusive Team
Always feel at home
WFH
A fully remote opportunity
Our Remote Work Ethos
We foster an environment where autonomy is encouraged, and accountability is natural. Our remote work culture is built on performance, empowering you to set and achieve objectives while contributing to our collective roadmap.
Join us at PST.AG, where your expertise will drive innovation and inspire your teammates to excel in delivering cutting-edge solutions.
